Return Policy

Last Updated: 29 September 2025

At Talee, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, faulty, or not as described, we’ll work with you to resolve the issue as quickly as possible. This policy explains our guidelines for processing returns, and replacements.

  1. Eligibility for Returns & Replacements
  • Returns and replacements are accepted for damaged, faulty, or incorrect items reported within 15 days of delivery.
  • Items must be returned in their original condition, with all original packaging, accessories, and proof of purchase.
  • Some products, such as sealed cosmetics or personal care items, may be non-returnable once opened or used due to hygiene reasons.
  • We do not offer replacements for “change of mind” purchases.
  1. Damaged or Faulty Products

2.1 Complaints within 5 Days of Delivery

  • We will arrange and pay for the reverse pickup.
  • The item will first be collected and inspected at our warehouse.
  • Once verified as faulty/damaged, a replacement will be sent free of charge.

2.2 Complaints After 5 Days (up to 15 Days)

  • The customer will bear the reverse pickup cost (AED 20).
  • The item will be inspected at our warehouse.
  • Once verified, a replacement will be sent.
  1. Customer Satisfaction Issues

3.1 Cosmetic / Personal Care Products

  • If the seal is broken or the product has been used/tested, we cannot accept a return due to hygiene reasons.
  • If the product is sealed and unused, we will forward the case to our team for review. Such cases are typically resolved within 5–7 working days.

3.2 Electronic Products (Non-Faulty)

  • If the product is not faulty but you wish to return it, you may send it back to us.
  • Reverse pickup + delivery charges will be AED 35 (which may be reduced to AED 25 in some cases).
  • Once received and inspected in good condition, we will process your exchange.
  1. Refund
  • Talee does not issue refunds for any orders.
  • All eligible cases are handled strictly through replacements as outlined above.
  • Delivery or reverse pickup fees paid by the customer are non-refundable.
  1. How to Request a Replacement
  • Contact our customer support team within the applicable timeframe at support@souqtalee.com.
  • Provide your order number, product details, and reason for replacement.
  • Where applicable, provide supporting evidence (e.g., photos or a short video of the issue).
  • We’ll confirm the replacement instructions and arrange the pickup where applicable.
  1. Important Notes
  • Products returned without prior authorization may be refused.
  • We reserve the right to decline returns that do not meet the above conditions.
  • This Return Policy does not affect your statutory rights under UAE consumer law.
  1. Questions

If you have any questions about this policy or need assistance with a return, please contact our customer care team:

  • Email: support@souqtalee.com
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